I wonder why businesses feel that they need to play music for me when I'm on hold? And I have no way to turn it off. Fact is, I am VERY rarely nto listening to some music already, and having their music playing in my ear is SUPREMELY annoying! I would much prefer, for example, just a recording of someone speaking, even if it is a bunch of advertisements. I have been on hold systems before that allow you to kill the stupid music and just say something every 15-20 seconds (to let you know you're still on hold and not silently disconnected); every hold system should be cool like that.
</rant mode off>
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